GreenseerCalm under pressure, safe on shift.
The Frontline Staff Safety & Conflict Programme is practical conflict management and personal safety training for teams who face the public. Dealing with people at their best, and sometimes at their worst, takes skill. Your team deserves the confidence to respond safely.
Built for real situations
The focus isn't on teaching people to fight. It's about recognising danger early, preventing situations from escalating, and protecting themselves, colleagues and the public when necessary.
What your team will learn
Every technique is designed to be simple, practical, and easy to remember, regardless of age, size, strength, or previous experience.
Recognise Warning Signs
Spot the early signs of conflict and aggression before they escalate.
De-escalation Through Communication
Use effective communication to defuse difficult situations calmly.
Positioning, Space & Exits
Stay aware under pressure, keep a safe distance and always know your way out.
Break Free & Create Distance
Simple techniques to break away from grabs and holds, then escape safely if a confrontation turns physical.
Working Together as a Team
Coordinate effectively with colleagues during an incident.
Legal & Practical Considerations
Understand reasonable force in self-defence, and what to do after an incident.
Any team that faces the public
Hospitality & venues
Healthcare & clinics
Care & support work
Security teams
Reception & front desk
Customer-facing retail
Serve with Confidence
A specialist version of the Frontline programme, designed specifically for pub, bar, restaurant and hospitality staff.
Working behind a bar or on a venue floor means refusing service, handling intoxicated customers and managing closing time. Serve with Confidence builds every scenario around exactly those moments.
Pubs
Bars
Restaurants
Hotels
Nightclubs
Event venues
Benefits for your business
Investing in staff safety helps create a more confident workforce, improves customer service during difficult situations, and contributes to a safer environment for employees and customers alike.
By giving your team the tools to manage conflict calmly and professionally, you're not only protecting your people, you're protecting your business and reputation.
Whether you're training new starters or developing an experienced team, the Frontline programme provides practical, realistic skills that can make a real difference when they're needed most.
Three packages to fit your rota
2-hour session
2 hoursA focused introduction to awareness, de-escalation and breakaway skills. Ideal for inductions and busy teams.
Half-day workshop
Half dayThe core programme: awareness, de-escalation and hands-on breakaway skills.
Full-day programme
Full dayIn-depth training with scenarios built around your own venue or setting.
Every package is delivered on-site at your premises, in groups of up to 20, and adapted to your sector and the situations your team faces.
Not quite the right fit?
Workplace Personal Safety
Offices, estate agents, construction, retail, property.
View programmeFrontline Staff Safety & Conflict
Hospitality, healthcare, care, security, customer-facing.
You're hereStudent & Community Personal Safety
Universities, colleges, schools, community organisations.
View programmeReady to improve your team's confidence and safety?
Get in touch to discuss a tailored session for your venue, ward, reception or shop floor.